Refund policy

Effective Date: March 1, 2026

This Return & Refund Policy applies to all purchases made on the VisioSonic AI official website (visiosonicai.com) for customers in the United States, European Union, and other supported international regions. By placing an order, you agree to the terms below.

1. Return Window

  • You may request a return within 30 calendar days from the date your order is delivered.
  • This policy meets or exceeds EU mandatory 14-day withdrawal rights and US e-commerce industry standards.

2. Eligibility Criteria

To qualify for a return, items must meet all of the following:

  • Returned within the 30-day delivery window.
  • Unused, undamaged, and in original, unopened packaging.
  • Include all accessories, manuals, cables, and parts included in the original shipment.
  • Free of scratches, stains, or signs of wear that affect resale.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized AI devices.
  • Opened earphones, headphones, or in-ear wear (hygiene reasons).
  • Items outside the 30-day return window.
  • Items damaged by misuse, water, or unauthorized modification.
  • Free gifts, promotional samples, or discounted clearance products.

4. Return Process

  1. Submit a Request: Contact our support team at zyf382978321@outlook.com

with your order number, product photos, and return reason.

  1. Get RMA Approval: We will review your request and issue a Return Merchandise Authorization (RMA) number within 2–3 business days.
  2. Ship the Item: Send the package to the return address provided with the RMA number clearly marked.
  3. Inspection & Processing: Our warehouse will inspect the item within 3–5 business days of receipt.

5. Shipping & Fees

  • Quality defects or shipping errors: We cover all return shipping costs and provide a prepaid label.
  • Customer’s change of mind: You are responsible for return shipping fees.
  • No restocking fees are charged for eligible returns.

6. Refund Processing

  • Approved refunds will be issued to your original payment method within 3–5 business days after inspection.
  • Refunds include the full product price; original shipping fees are non-refundable unless the return is due to our error.
  • Processing time for the funds to appear in your account depends on your payment provider or bank.

7. Exchange Policy

  • Exchanges for the same item (e.g., color/specification) are allowed within the 30-day return window.
  • The exchange process follows the same eligibility and shipping rules as returns.

8. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery with clear photos or videos of the item and packaging.
  2. We will offer a full refund, free replacement, or prepaid return label at no cost to you.

9. Contact Us

For return inquiries:

  • Email: zyf382978321@outlook.com
  • Response time: 24 hours on business days

10. Policy Updates

VisioSonic AI reserves the right to update this policy at any time. Changes will be posted on this page with a revised effective date.