Informativa sulla privacy

VisioSonic AI Privacy Policy

Last Updated: February 28, 2026

This Privacy Policy describes how VisioSonic AI (“we,” “us,” “our”) collects, uses, stores, shares, and protects your personal information when you visit our cross-border e-commerce website [www.visiosonicai.com] (the “Site”) and purchase our AI electronic products, including AI open-ear headphones, AI smart glasses, and related accessories. This Policy applies to all users in the European Economic Area (EEA), the United Kingdom, the United States, and other regions where we provide services, and complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection laws.

1. Information We Collect

We collect only the minimum information necessary to provide and improve our services. The types of information we may collect include:

1.1 Personal Information

  • Identity & Contact Information: Name, email address, phone number, shipping/billing address.
  • Transaction Information: Order details, payment information (processed securely via PCI DSS-compliant payment gateways; we do not store full credit card numbers), purchase history of AI open-ear headphones, AI smart glasses, and other products.
  • Account Information: Username, password, and preferences if you create an account.
  • Customer Support Information: Communications, inquiries, feedback, and support tickets related to our AI products.

1.2 Non-Personal & Usage Information

  • Device & Browsing Data: IP address, browser type, operating system, device model, language settings, and browsing behavior on the Site.
  • AI Product Usage Data: Anonymous, aggregated data about the use of AI open-ear headphones, AI smart glasses (e.g., feature usage, connection status) to optimize product performance and user experience (no personal identification attached).
  • Cookies & Tracking Technologies: Data collected via cookies, web beacons, and similar tools to improve Site functionality, analytics, and personalized services (see Section 8 for details).

2. How We Use Your Information

We use your information for the following legitimate purposes:

  • Process, fulfill, and deliver orders for AI electronic products; send order confirmations, shipping updates, and delivery notifications.
  • Provide customer support, resolve product issues, and respond to inquiries about AI open-ear headphones, AI smart glasses, and services.
  • Improve product design, performance, and user experience for our AI electronics.
  • Send marketing communications (only with your explicit consent; you may opt out at any time).
  • Comply with legal obligations, tax requirements, and fraud prevention.
  • Analyze Site usage to optimize navigation, security, and service quality.

3. Information Sharing & Disclosure

We do not sell, rent, or lease your personal information to third parties for commercial purposes. We may share your information only in the following limited circumstances:

  • Service Providers: Third parties that assist with order fulfillment, shipping, payment processing, cloud hosting, customer support, and analytics (all bound by data protection obligations).
  • Legal Requirements: When required by law, court order, or government request; to protect our legal rights, property, and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users prior to data transfer).

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

  • HTTPS encryption for all Site transactions and data transmission.
  • Access controls and encryption for stored personal data.
  • Regular security audits and updates to safeguard payment and order information.
  • Secure handling of AI product usage data with anonymization and aggregation.

Despite these measures, no electronic storage or transmission is 100% secure. We cannot guarantee absolute security but maintain strict safeguards to minimize risk.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and accounting rules). Once retention periods expire, we securely delete or anonymize your data.

6. Your Privacy Rights

Depending on your location, you may exercise the following rights under applicable laws:

6.1 GDPR (EEA/UK Users)

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal data (where legally required).
  • Restriction: Request limitation of data processing.
  • Data Portability: Receive your data in a machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Revoke consent for marketing or optional data processing at any time.

6.2 CCPA/CPRA (California Users)

  • Request disclosure of the categories and specific pieces of personal information we collect.
  • Request deletion of your personal information (subject to legal exceptions).
  • Opt out of the “sale” of personal information (we do not sell personal data).
  • Non-discrimination for exercising privacy rights.

To exercise these rights, contact us at zyf382978321@outlook.com. We will verify your identity and respond within the legal timeframe.

7. Cookies & Similar Technologies

We use cookies to enhance your Site experience, analyze traffic, and deliver personalized content. You may manage cookie preferences via your browser settings; disabling cookies may limit certain Site functions. We provide a clear cookie consent banner on first visit to obtain your explicit approval for non-essential cookies.

8. International Data Transfers

As a cross-border independent store, your information may be transferred to and processed in countries outside your region (including the United States and other jurisdictions). We ensure adequate protection for such transfers using approved legal mechanisms (e.g., standard contractual clauses under GDPR) to safeguard your privacy.

9. Children’s Privacy

Our Site and products are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, contact us immediately to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised Policy on the Site with an updated effective date. Continued use of the Site after the update constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Email: zyf382978321@outlook.com
  • Subject: Privacy Policy Inquiry – VisioSonic AI

VisioSonic AI is committed to protecting your privacy and building trust with our customers who purchase AI open-ear headphones, AI smart glasses, and other innovative AI electronics.